Jira Service Management
Interact with Jira Service Management
Configuration
Get Service Desks
Operation
Get Service Desks
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Max Results
Maximum results (default: 50)
Get Service Desks (
jsm_get_service_desks)Get all service desks from Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
start | number | No | Start index for pagination (default: 0) |
limit | number | No | Maximum results to return (default: 50) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
serviceDesks | json | Array of service desks |
total | number | Total number of service desks |
isLastPage | boolean | Whether this is the last page |
Get Request Types
Operation
Get Request Types
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Service Desk ID
Enter service desk ID
Max Results
Maximum results (default: 50)
Get Request Types (
jsm_get_request_types)Get request types for a service desk in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
serviceDeskId | string | Yes | Service Desk ID to get request types for |
start | number | No | Start index for pagination (default: 0) |
limit | number | No | Maximum results to return (default: 50) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
requestTypes | json | Array of request types |
total | number | Total number of request types |
isLastPage | boolean | Whether this is the last page |
Create Request
Operation
Create Request
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Service Desk ID
Enter service desk ID
Request Type ID*
Enter request type ID
Summary*
Enter request summary
Description
Enter request description
Raise on Behalf Of
Account ID to raise request on behalf of
Create Request (
jsm_create_request)Create a new service request in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
serviceDeskId | string | Yes | Service Desk ID to create the request in |
requestTypeId | string | Yes | Request Type ID for the new request |
summary | string | Yes | Summary/title for the service request |
description | string | No | Description for the service request |
raiseOnBehalfOf | string | No | Account ID of customer to raise request on behalf of |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
issueId | string | Created request issue ID |
issueKey | string | Created request issue key (e.g., SD-123) |
requestTypeId | string | Request type ID |
serviceDeskId | string | Service desk ID |
success | boolean | Whether the request was created successfully |
url | string | URL to the created request |
Get Request
Operation
Get Request
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Issue ID or Key*
Enter issue ID or key (e.g., SD-123)
Get Request (
jsm_get_request)Get a single service request from Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
issueIdOrKey | string | Yes | Issue ID or key (e.g., SD-123) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
request | json | The service request object |
Get Requests
Operation
Get Requests
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Request Ownership
All Requests
Request Status
All
Search Term
Search requests
Max Results
Maximum results (default: 50)
Get Requests (
jsm_get_requests)Get multiple service requests from Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
serviceDeskId | string | No | Filter by service desk ID |
requestOwnership | string | No | Filter by ownership: OWNED_REQUESTS, PARTICIPATED_REQUESTS, ORGANIZATION, ALL_REQUESTS |
requestStatus | string | No | Filter by status: OPEN, CLOSED, ALL |
searchTerm | string | No | Search term to filter requests |
start | number | No | Start index for pagination (default: 0) |
limit | number | No | Maximum results to return (default: 50) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
requests | json | Array of service requests |
total | number | Total number of requests |
isLastPage | boolean | Whether this is the last page |
Add Comment
Operation
Add Comment
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Issue ID or Key*
Enter issue ID or key (e.g., SD-123)
Comment*
Enter comment text
Comment Visibility
Public (visible to customer)
Add Comment (
jsm_add_comment)Add a comment (public or internal) to a service request in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
issueIdOrKey | string | Yes | Issue ID or key (e.g., SD-123) |
body | string | Yes | Comment body text |
isPublic | boolean | Yes | Whether the comment is public (visible to customer) or internal |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
commentId | string | Created comment ID |
body | string | Comment body text |
isPublic | boolean | Whether the comment is public |
success | boolean | Whether the comment was added successfully |
Get Comments
Operation
Get Comments
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Issue ID or Key*
Enter issue ID or key (e.g., SD-123)
Max Results
Maximum results (default: 50)
Get Comments (
jsm_get_comments)Get comments for a service request in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
issueIdOrKey | string | Yes | Issue ID or key (e.g., SD-123) |
isPublic | boolean | No | Filter to only public comments |
internal | boolean | No | Filter to only internal comments |
start | number | No | Start index for pagination (default: 0) |
limit | number | No | Maximum results to return (default: 50) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
comments | json | Array of comments |
total | number | Total number of comments |
isLastPage | boolean | Whether this is the last page |
Get Customers
Operation
Get Customers
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Service Desk ID
Enter service desk ID
Search Query
Search customers by name or email
Max Results
Maximum results (default: 50)
Get Customers (
jsm_get_customers)Get customers for a service desk in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
serviceDeskId | string | Yes | Service Desk ID to get customers for |
query | string | No | Search query to filter customers |
start | number | No | Start index for pagination (default: 0) |
limit | number | No | Maximum results to return (default: 50) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
customers | json | Array of customers |
total | number | Total number of customers |
isLastPage | boolean | Whether this is the last page |
Add Customer
Operation
Add Customer
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Service Desk ID
Enter service desk ID
Email Addresses*
Comma-separated email addresses
Add Customer (
jsm_add_customer)Add customers to a service desk in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
serviceDeskId | string | Yes | Service Desk ID to add customers to |
emails | string | Yes | Comma-separated email addresses to add as customers |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
serviceDeskId | string | Service desk ID |
success | boolean | Whether customers were added successfully |
Get Organizations
Operation
Get Organizations
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Service Desk ID
Enter service desk ID
Max Results
Maximum results (default: 50)
Get Organizations (
jsm_get_organizations)Get organizations for a service desk in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
serviceDeskId | string | Yes | Service Desk ID to get organizations for |
start | number | No | Start index for pagination (default: 0) |
limit | number | No | Maximum results to return (default: 50) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
organizations | json | Array of organizations |
total | number | Total number of organizations |
isLastPage | boolean | Whether this is the last page |
Create Organization
Operation
Create Organization
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Organization Name*
Enter organization name
Create Organization (
jsm_create_organization)Create a new organization in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
name | string | Yes | Name of the organization to create |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
organizationId | string | ID of the created organization |
name | string | Name of the created organization |
success | boolean | Whether the operation succeeded |
Add Organization
Operation
Add Organization
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Service Desk ID
Enter service desk ID
Organization ID*
Enter organization ID
Add Organization (
jsm_add_organization)Add an organization to a service desk in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
serviceDeskId | string | Yes | Service Desk ID to add the organization to |
organizationId | string | Yes | Organization ID to add to the service desk |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
serviceDeskId | string | Service Desk ID |
organizationId | string | Organization ID added |
success | boolean | Whether the operation succeeded |
Get Queues
Operation
Get Queues
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Service Desk ID
Enter service desk ID
Include Issue Count
No
Max Results
Maximum results (default: 50)
Get Queues (
jsm_get_queues)Get queues for a service desk in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
serviceDeskId | string | Yes | Service Desk ID to get queues for |
includeCount | boolean | No | Include issue count for each queue |
start | number | No | Start index for pagination (default: 0) |
limit | number | No | Maximum results to return (default: 50) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
queues | json | Array of queues |
total | number | Total number of queues |
isLastPage | boolean | Whether this is the last page |
Get SLA
Operation
Get SLA
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Issue ID or Key*
Enter issue ID or key (e.g., SD-123)
Max Results
Maximum results (default: 50)
Get SLA (
jsm_get_sla)Get SLA information for a service request in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
issueIdOrKey | string | Yes | Issue ID or key (e.g., SD-123) |
start | number | No | Start index for pagination (default: 0) |
limit | number | No | Maximum results to return (default: 50) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
slas | json | Array of SLA information |
total | number | Total number of SLAs |
isLastPage | boolean | Whether this is the last page |
Get Transitions
Operation
Get Transitions
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Issue ID or Key*
Enter issue ID or key (e.g., SD-123)
Get Transitions (
jsm_get_transitions)Get available transitions for a service request in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
issueIdOrKey | string | Yes | Issue ID or key (e.g., SD-123) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
transitions | json | Array of available transitions |
Transition Request
Operation
Transition Request
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Issue ID or Key*
Enter issue ID or key (e.g., SD-123)
Transition ID*
Enter transition ID
Comment
Add optional comment during transition
Transition Request (
jsm_transition_request)Transition a service request to a new status in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
issueIdOrKey | string | Yes | Issue ID or key (e.g., SD-123) |
transitionId | string | Yes | Transition ID to apply |
comment | string | No | Optional comment to add during transition |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
transitionId | string | Applied transition ID |
success | boolean | Whether the transition was successful |
Get Participants
Operation
Get Participants
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Issue ID or Key*
Enter issue ID or key (e.g., SD-123)
Get Participants (
jsm_get_participants)Get participants for a request in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
issueIdOrKey | string | Yes | Issue ID or key (e.g., SD-123) |
start | number | No | Start index for pagination (default: 0) |
limit | number | No | Maximum results to return (default: 50) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
participants | json | Array of participants |
total | number | Total number of participants |
isLastPage | boolean | Whether this is the last page |
Add Participants
Operation
Add Participants
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Issue ID or Key*
Enter issue ID or key (e.g., SD-123)
Account IDs*
Comma-separated account IDs
Add Participants (
jsm_add_participants)Add participants to a request in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
issueIdOrKey | string | Yes | Issue ID or key (e.g., SD-123) |
accountIds | string | Yes | Comma-separated account IDs to add as participants |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
participants | json | Array of added participants |
success | boolean | Whether the operation succeeded |
Get Approvals
Operation
Get Approvals
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Issue ID or Key*
Enter issue ID or key (e.g., SD-123)
Get Approvals (
jsm_get_approvals)Get approvals for a request in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
issueIdOrKey | string | Yes | Issue ID or key (e.g., SD-123) |
start | number | No | Start index for pagination (default: 0) |
limit | number | No | Maximum results to return (default: 50) |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
approvals | json | Array of approvals |
total | number | Total number of approvals |
isLastPage | boolean | Whether this is the last page |
Answer Approval
Operation
Answer Approval
Domain*
Enter Jira domain (e.g., tradinggoose.atlassian.net)
Jira Account*
Select Jira account
Issue ID or Key*
Enter issue ID or key (e.g., SD-123)
Approval ID*
Enter approval ID
Decision
Approve
Answer Approval (
jsm_answer_approval)Approve or decline an approval request in Jira Service Management
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
domain | string | Yes | Your Jira domain (e.g., yourcompany.atlassian.net) |
issueIdOrKey | string | Yes | Issue ID or key (e.g., SD-123) |
approvalId | string | Yes | Approval ID to answer |
decision | string | Yes | Decision: "approve" or "decline" |
Output
| Parameter | Type | Description |
|---|---|---|
ts | string | Timestamp of the operation |
issueIdOrKey | string | Issue ID or key |
approvalId | string | Approval ID |
decision | string | Decision made (approve/decline) |
success | boolean | Whether the operation succeeded |
Usage Instructions
Integrate with Jira Service Management for IT service management. Create and manage service requests, handle customers and organizations, track SLAs, and manage queues.
Notes
- Category:
tools - Type:
jira_service_management